Terms & Conditions

1. Introduction to this Private Policy

   1.  Kelp Forest Pte Ltd (“Kelp Forest” or “we” or “us”) takes your privacy seriously.  

   2. This Privacy Policy explains how Kelp Forest uses any personal data we collect, use, disclose, store and/ or process we collect and receive from you when you use our website (the “Site”).

   3. Kelp Forest reserves the right to amend this Privacy Policy at any time and any changes made to the Privacy Policy will be reflected on the Site. 

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1. Personal data we collect from you

   1. Kelp Forest may collect personal data and processes data when you:

1. place an order on the Site in connection with the purchase of any of our goods on the Site; 

2. contact Kelp Forest by email or use the chat function on the Site; and 

3. use or view our Site (both mobile and web version). 

   1. Kelp Forest may collect the following personal data: 

1. identity data, such as name, address, telephone number and email address; 

2. account data, such as credit card details and payment details;

3. order data, such as details about orders and payments and delivery address; and

4. computer data, such as cookies. Cookies help Kelp Forest to measure the number of visits, average time spent, page views and other statistics relating to your access to this Site. This information allows Kelp Forest to better administer the Site and provide a more tailored and user-friendly service to our Site visitors. Cookies are small data files that are sent to your browser from our Site and are stored on your computer’s hard drive. 

   1. By providing Kelp Forest with identity data, you agree that Kelp Forest may contact you by email, telephone or email in relation to your purchase and/or delivery of goods. 

 

1. Use and disclosure of your personal data

   1. The personal data we collect from you may be used for certain purposes as follows:

1. to process your orders submitted to the Site;

2. to deliver the goods you have purchased through the Site. Kelp Forest may pass your personal information on to a third party (e.g. our logistics partner) or relevant regulatory authority (e.g. customs) in order to make delivery of the goods to you; 

3. to update you on the delivery of the goods;

4. to provide customer support for your orders; and

5. to verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to your purchase of the goods. Kelp Forest may pass your personal information on to a third party (e.g. payment transaction processors) in connection with the payment of the goods. 

6. to comply with any legal or regulatory requirements, including any law enforcements requests and legal proceedings. 

   1. Kelp Forest does not share your personal data with third parties for marketing purposes. 

 

1. Retention of personal data

   1. Any personal information provided by you is retained for as long as Kelp Forest is either required or permitted to by law or as relevant for the purposes for which it was collected.

   2. Kelp Forest will cease to retain your personal data as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.

 

1. Third party websites

   1. Our Privacy Policy applies only to the Site, and any links to other website operated by other parties, such as logistics partners and payment transaction processors. Kelp Forest is not responsible for the privacy practices of websites operated by such other parties.

 

1. How to contact us 

   1. If you have any questions, suggestions or concerns about this privacy policy, or if you would like to exercise one of your data protection rights, please contact Kelp Forest at kelpforest.info@gmail.com.